Global Operations Manager

2022-07-26 | po-021117

Company description

The leading global US based e-commerce company that offers a range of products and services, operating in over 15 different countries with over 341,000 staff.

Responsibilities

1. Ensure operational practices are fully compliant with legislation and policy through monitoring, accountability, auditing and reviewing all practices

2. Participate and lead initiatives across Amazon’s DLS Department in cross-functional process and business improvement projects through a standardized process focused on governance

3. Manage and drive staffing plans, schedules, quality initiatives, performance levels and process change initiatives.

4. Build a deep understanding of our operations, while constantly seeking opportunities to raise the bar for the customer.

5. Lead a growing team of managers as Amazon expands DLS services globally.

Requirements

1. 10+ years of experience in managing end to end operations.

2. 7 years of overall management experience with comprehensive knowledge of running shared service HR operations.

3. Experienced in leading organization level projects & enhancement for HR processes & practices.

4. 2 years experience in project management.

5. Coaching others (minimum 5+ years of 2 years experience in managing managers of managers) and experience coaching/leading other managers and peers in operational activities.

6. 2 years experience leading technology platforms, work-flow tools, software packages, business applications in HR area.

Fluent in English and Japanese with other languages being an advantage

7. 2 years experience in MS Word, Excel, Access, Outlook and PowerPoint.