Executive Technical Support Services

2022-02-14 | po-020948

募集企業

One of the top 10 largest pharmaceutical companies in the world by revenue.

職務内容

Technical/Functional (Line) Expertise

Demonstrate solid technical/strong business knowledge, provide significant direction, handle highly complex problems, possess extensive knowledge of policies, standards and procedures, have strong communication and interpersonal skills.
Manage individual assigned priorities, timelines, schedules, and service objectives.
Interact regularly with customers to understand their business/anticipate their IT requirements; manage business relationships
Execute multiple team, group or service deliverables to ensure quality/adherence to processes, standards, and regulatory requirements
Contribute to Executinve Technology Support Services research, analysis, selection, and implementation of new tools, technologies and/or services.
Contribute toward strategic global initiatives. Gather and measure relevant productivity metrics

Leadership:

Strong grasp of global service delivery excellence with highly-visible services and support at the TET level. Service inspired/customer-focused delivering a consistent, reliable, world-class experience, connecting internal services with external and internal providers.
Proven ability to proactively manage through difficult technical backend scenarios in the respective discipline while providing seamless support on the customer side.
Proven ability to manage through difficult and at times intense scenarios based on “live services” aspect of the role in meeting technologies and executive support functions.
Ability to manage demand; proven influence in managing currency of the environment while ensuring security and reliability of services.
Demonstrated experience in customer service led/support centric operations strategies respective services.
Foster a diverse workplace that enables all participants to contribute to their full potential in pursuit of organizational objectives.
Collaborate with services provided by outsourced suppliers with on-site and off-shore resources teams.
Interaction
Monitor and ensure compliance with company policies and procedures
Provides financial stewardship for all related hardware, software, and services. Responsible for budget commitments and forecasting for the group or service delivery area.
Partners closely with Hosting, Enterprise Architecture, IT Strategy, Cyber Security and Network Infrastructure to ensure a cohesive, integrated infrastructure environment to meet company’s business needs.

Complexity:

Assures that systems and technology enable the business and business processes, deliver information for decision making, or connect employees, customers, and suppliers with easy to use, available, reliable, serviceable, responsive and cost-effective systems and/or technology.
Assure strategic and tactical plans are met. Responsible for budget commitments and forecasting for the group or service delivery area.
Collaborate with a globally-dispersed organization including off-shore mix of vendor partner staff augmentation
Achieves/improves SLAs, root cause/corrective actions & customer satisfaction metrics

求める人材

Bachelor’s degree or equivalent industry experience; master’s degree preferred
Global experience with integration and divestitures strongly preferred
5+ years of experience in VIP support.
Significant experience in managing Executive-facing services delivery, including support during IT integrations and divestitures.
Strong business acumen and communication skills to drive business value discussions with executive leadership
Strong written and verbal communication skills in both Japanese and English
Strong business knowledge, analytical, and problem-solving skills.